FAQs

We are a group of licensed family physicians with a special interest in women’s health. Please note that while we provide a range of women’s health services, we do not have gynecologists on staff. In addition to specializing in women’s health, each of our physicians also maintains their own panel of family medicine patients.

Technology Use for Improved Care and Communication

To enhance the efficiency of care and communication, we utilize various technologies at our clinic. Our clinic email address is info.womens@synergymedicalclinic.ca. Please note that this email address is not secure or encrypted, so we recommend caution when sending sensitive patient information.

Additionally, we have implemented an AVA AI scribe to assist with documentation, allowing our physicians to spend more time focused on patient communication. The AI scribe transcribes conversations during appointments and helps complete medical notes. Our AVA electronic medical record and AI scribe comply with all federal and provincial security and privacy standards to ensure the protection of your personal health information. If you have any concerns about the use of the AI scribe or would prefer not to use it, please inform your practitioner.

For our family medicine patients, we also offer an AVA online portal for secure communication, requisitions, and access to lab results and investigations. If you have any questions or concerns about the portal, please don’t hesitate to ask.

Learner Participation in Appointments

At our clinic, we support learners at all levels of training, including medical students and residents. As such, you may encounter a male learner during your appointment. If you have any concerns about seeing a male practitioner, please inform the staff upon your arrival at the exam room, and we will accommodate your preferences.

If you have a valid and up-to-date Alberta Healthcare card, your visit will be covered. However, please note that certain services and devices are not covered by Alberta Healthcare, including the following:

  • Sick notes
  • Third-party medical forms
  • Disability Tax Credit forms
  • Driver’s medical forms
  • Topical DPC immunotherapy
  • Parking placards
  • Pessaries
  • Cervical numbing for procedures

If you require any of these services, you may be asked to pay an additional fee.

  • A valid Alberta Healthcare card – Please ensure your card is up to date.
  • Driver – If you are having a procedure that may require additional analgesia or medication that could impair your ability to drive, please arrange for a driver to accompany you.